Five Things You Can Do to Grow Your EQ
So, you think you’ve got a low EQ?
Have you ever been told that something you said was insensitive? Have you ever been in a situation where no matter what you said would come off as insincere or contrived? Have you ever thought about something after you’ve already said it and wished you could take…
8 Rules for Replying to Angry Customers on Facebook
Your business recently took a catastrophic nosedive. Maybe you aren’t keeping up with order fulfillment or you sent out a bad batch of product. Customers are blowing up your Facebook with negative reviews, angry comments, and bad juju. Whatever the case may be, just know this: it happens. The next few moves are crucial to …
Policies to Remain in Good Standing
The Wells Fargo Bank fraudulent activities was a jaw dropping news event. We are all aware of protecting passwords online, but the bank magnified potential problems ahead. Upon walking into a bank, one normally trusts the tellers employed to handle bank accounts. The question becomes, is this a unique occurrence or might it happen again? …
Target the Reason People Buy
Television shows, movies and much of what we read speak to the need of managing our reputation. In particular, it’s important to monitor our online communication. If in the heat of the moment, we were to post something that we later regret, it could affect future employment and possibly all else we desire to achieve.…
Just To Get a Rep
As a mode of communications, the internet in general, and social media, in particular, has allowed us to connect to others in many different ways. We can share all types of happenstances in our lives and this ability can affect our lives both our personal and professional lives. Social media, for some, has seemingly blurred …
Your Brand is About the Feels
When it comes to building a brand, business or personal, there are many elements that must be considered in order to assemble it correctly. Such elements are separated into two categories: intellectual and emotional. And while the intellectual elements should, by no means, be diminished, when you think about the power branding actively holds, it …
Can You See the End From the Beginning?
How a pop song can help you.
“I can see the end as it begins …”
Taylor Swift in her song “Wildest Dreams”
I don’t often quote Taylor Swift songs, but I happened to hear this line in the song recently and it got me thinking:
Is Taylor Swift a visionary? Are her lyrics also…
Three Tips to Get More Time In Your Day
There’s an old saying that goes something like this:
It’s not how long it is … it’s how you use it.
Yes, this is a euphemism for something else.
And, it also applies to your day.
Invest in Time … because they aren’t making any more of it.
Yes, this is another euphemism.
Guess what? …
Your Reputation: When Personal Brands Respond for Business Brands
The moment you hang your sign that you’re open for business, there will be haters. While these individuals used to be one-time customers that disappeared following the first altercation, the internet has allowed for these toxic individuals to leave scathing reviews in the public’s eye, calling into question your brand. As much as you want …
Approaching Greatness and Your Personal Brand
The higher up the ladder you are in a business, the busier and more frequent the responsibilities become. All too often this will transform a once approachable individual into a terrifying force easier to ignore than to face. Employees stop calling, problems are covered up and the office culture takes a steep nose dive toward …