Customer Service Beliefs that Can Hurt Your Business
Business owners understand that customer service is an important aspect of building repeat and referral business. But some beliefs and ideas around customer service may actually hurt business. Here are some common customer service beliefs you should rethink.
Customers only care about priceFew people want to pay more than they have too, but price …
Is Your Brand Attracting the Right Recruits through Social Media?
When it comes to recruiting for your personal brand we often think about utilizing an agency or checking to see what applications we have on file. But what about social recruiting online? There are several ways to use social media to attract the right employees for your niche.
It is not enough to just have …
The Realities of ROWE
There are pros and cons to working in a ROWE. Where ROWE means Results Only Work Environment.
One pro is… You know exactly what is expected. One con is… You know exactly what is expected.This is meant to be flippant in that it forces both the buyer and the seller of ROWE services to …
Personal Brands: Delivering on the Brand Promise
Being on the other end of the phone when dealing with customer service representatives, is either a curse or a blessing. It’s a coin toss. One that quickly became a curse when I had to speak to a Wacom customer service rep.
Many large company brands are striving hard for that “human engagement”. It’s evident …
Help Employers Understand How To Max You Out!
College seniors should be on full blast with job interviews as graduation day approaches. There has been countless articles and posts about how to master an interview and what your resume should look like. All good stuff to know but much of which is cliché and stuff your college counselor probably has been prepping you …
Hard Close Loses to Selling Ethically
Negotiating the fine line of exuberance for the service you are selling, versus becoming too aggressive in the sales process, is critical for establishing a sound sales foundation and future business. Knowing your boundaries and communicating them well is essential before getting started in all transactions.
For example, an executive was recently heard advising his …
Finding a Job Is a Nonsport Competition
In principle, getting hired is a simple two-step process: creating an attractive enough resume to be invited for a job interview and then acing it. In practice, getting hired is significantly more difficult because many people are competing for the same single job opening.
Relative to the vast number of available résumés, only a minuscule …
3 Ways to Use LinkedIn to Build Your Career
In a world where social media allows us to connect with almost everyone in the free world instantaneously, one platform dominates the professional networking space. Its name? LinkedIn.
By now, most people in the professional world have heard of LinkedIn. Job seekers know it can help them find a career, but many don’t know how …
The Least Known Secret of Success
Daydreaming is the least understood brain activity and yet it’s the most powerful source of success, according to research psychologists in the US, Europe, China and Japan. This cross-cultural finding that creativity and productivity blossom from daydreaming is especially interesting, because it is almost universally discouraged.
For most of us, the priority at school and …
Communicate Your Personal Brand in the Job Interview
In a job interview, they are looking to learn about your qualifications, of course, but also your “fit”. The questions behind their questions are: Is he lazy? Does she have common sense? Does he have fire in the belly? Is she qualified? Is he lying? Will she fit in? Will he embarrass me?
So in…