Wrong Conversations Rule Workplace Communication
Back in December I wrote here about a new concept, The 4 Workplace Conversations.
It came out of a recent client case study. At the time I was facilitating a training session to help the senior leadership team of a client confront issues directly in a way that reduced workplace conflict.
This workplace communication model …
Negotiating An Improved Outcome
When you are approaching a prospective client, you have a 1/3 chance for getting the sale. Why? Either of you have the opportunity to say, “No thank you.”
Entrepreneurs dream of becoming known and having requests pour in. Over the years, as people see you in action and determined to succeed, those very requests start …
How to Bully-Proof Yourself at Work
Bullying at work is an epidemic. You might have witnessed a bully intimidating or disturbing another employee. Perhaps you’ve been a target of bullying yourself. Across all sectors of business, industry, the professions and our military forces, bullying reduces productivity, and produces fear, demoralization, and escalating violence.
A common result of bullying is the removal …
Personal Branding Weekly – Have You Zombified Your Personal Brand?
It’s not even been a month since the season finale of the television show, The Walking Dead, and I’m already missing it. If only that is what I was referring to in this headline, but it’s not. Last week I wrote about the Wacom customer service representative who was robotic and barely human as he …
Customer Service Beliefs that Can Hurt Your Business
Business owners understand that customer service is an important aspect of building repeat and referral business. But some beliefs and ideas around customer service may actually hurt business. Here are some common customer service beliefs you should rethink.
Customers only care about priceFew people want to pay more than they have too, but price …
Motivate Your Army With a Declaration of Independence
It was 239 years ago this past week when the first shots were fired at Lexington and Concord in Massachusetts that is historically recognized as the beginning of the American colonies’ war for independence.
Four hundred forty two days later the Second Continental Congress voted to accept the Declaration of Independence that set forth the …
Are There Generational Differences in Expressing Appreciation?
Just as the 5 Love Languages have helped millions of couples improve their communication with each other, the 5 Languages of Appreciation in the Workplace is now drastically enhancing supervisors’ and colleagues’ ability to communicate authentic appreciation in the workplace.
We know that traditional employee recognition programs aren’t effective in helping employees truly feel valued …
Hard Close Loses to Selling Ethically
Negotiating the fine line of exuberance for the service you are selling, versus becoming too aggressive in the sales process, is critical for establishing a sound sales foundation and future business. Knowing your boundaries and communicating them well is essential before getting started in all transactions.
For example, an executive was recently heard advising his …
Personal Branding Weekly – Protect Yourself from Bad Company
We often write about how to keep our reputation clean to get the best opportunities or to be seen in the most positive and professional light.
What happens if the company you work for has a bad reputation? What if they’re known for their poor customer service, poor human resource practices or bad business? How …
5 Ways to Get More Respect at Work
“Respect your efforts, respect yourself. Self-respect leads to self-discipline. When you have both firmly under your belt, that’s real power.” Clint Eastwood. Seemingly this formula worked well for Clint Eastwood in his career and if you want to be better respected at your job, it can work for you too.
Take a moment to conjure …