Tag: authenticity

Career DevelopmentRelationship NetworkingReputation Management

Why And How To Wow Your Customers

World-class customer service is the best business development strategy of all-time.

When you exceed customers’ expectations, they will continue to buy from you, and they will tell their friends to buy from you as well. Renewals and referrals create a solid foundation for a profitable business.

When I worked for the NBA’s Washington Wizards, our …

Communication & NetworkingRelationship NetworkingReputation Management

Your Leadership Stinks: 10 Tips for Leadership Branding

Nothing is worse than seeing a personal brand with great potential ruined by poor leadership qualities. This is often a person who exhibits traits of blind authoritarianism, forgets their own accountability, and lacks listening skills. Do you know a person like this?

Whether or not you’re currently in a leadership role, an intelligent grasp of …