Tag: authenticity

Personal BrandingPositioningReputation ManagementSocial MediaSuccess Strategies

A CMO’s Guide to Brand Management through Social Media

Here is my TheLadders.com column for this month:

In 2005, Jeff Jarvis made every company think twice about customer service and brand management with his famous “DELL Hell” blog post. In his blog post he stated “I just got a new DELL laptop…the machine is a lemon and the service is a lie.” It is …