Tag: authenticity

Brand Identity & Self-DiscoveryeBrandRelationship NetworkingReputation ManagementSocial Media

Michael Phelps: How To Fix Your Google CV

After his recent pot smoking incident, Michael Phelps’ Google CV went from stellar to cellar. Here’s what he can do to repair the damage.

News travels faster than ever

Dan Schawbel’s interview with Ehud Furman explained that a Google CV is “the Google search results page returned for a name search”. In How Michael Phelps …

Communication & NetworkingPositioningRelationship NetworkingReputation ManagementSocial Media

A CMO’s Guide to Brand Management through Social Media

Here is my TheLadders.com column for this month:

In 2005, Jeff Jarvis made every company think twice about customer service and brand management with his famous “DELL Hell” blog post. In his blog post he stated “I just got a new DELL laptop…the machine is a lemon and the service is a lie.” It is …