Negotiating An Improved Outcome
When you are approaching a prospective client, you have a 1/3 chance for getting the sale. Why? Either of you have the opportunity to say, “No thank you.”
Entrepreneurs dream of becoming known and having requests pour in. Over the years, as people see you in action and determined to succeed, those very requests start …
How to Bully-Proof Yourself at Work
Bullying at work is an epidemic. You might have witnessed a bully intimidating or disturbing another employee. Perhaps you’ve been a target of bullying yourself. Across all sectors of business, industry, the professions and our military forces, bullying reduces productivity, and produces fear, demoralization, and escalating violence.
A common result of bullying is the removal …
The Underappreciated Art Of No in Business
How to set respectful professional boundaries to avoid burnout.
In a rebounding economy, where many professionals and business owners are still trying to find their footing, it may be tempting to simply be grateful for opportunities and refrain from doing anything that might make you look like anything less than a team player. However, if …
Personal Branding Weekly – Have You Zombified Your Personal Brand?
It’s not even been a month since the season finale of the television show, The Walking Dead, and I’m already missing it. If only that is what I was referring to in this headline, but it’s not. Last week I wrote about the Wacom customer service representative who was robotic and barely human as he …
Are You Your Authentic Self at Work?
Authentic Self?
To quote Dr. Phil
Are you living a life that is more in tune with your “authentic” self (who you were created to be) or your “fictional” self (who the world has told you to be)?
Gee, I never thought I would write a post where I would quote Dr. Phil!
Are you …
Customer Service Beliefs that Can Hurt Your Business
Business owners understand that customer service is an important aspect of building repeat and referral business. But some beliefs and ideas around customer service may actually hurt business. Here are some common customer service beliefs you should rethink.
Customers only care about priceFew people want to pay more than they have too, but price …
Is Your Brand Attracting the Right Recruits through Social Media?
When it comes to recruiting for your personal brand we often think about utilizing an agency or checking to see what applications we have on file. But what about social recruiting online? There are several ways to use social media to attract the right employees for your niche.
It is not enough to just have …
Motivate Your Army With a Declaration of Independence
It was 239 years ago this past week when the first shots were fired at Lexington and Concord in Massachusetts that is historically recognized as the beginning of the American colonies’ war for independence.
Four hundred forty two days later the Second Continental Congress voted to accept the Declaration of Independence that set forth the …
Personal Brands: Delivering on the Brand Promise
Being on the other end of the phone when dealing with customer service representatives, is either a curse or a blessing. It’s a coin toss. One that quickly became a curse when I had to speak to a Wacom customer service rep.
Many large company brands are striving hard for that “human engagement”. It’s evident …
Help Employers Understand How To Max You Out!
College seniors should be on full blast with job interviews as graduation day approaches. There has been countless articles and posts about how to master an interview and what your resume should look like. All good stuff to know but much of which is cliché and stuff your college counselor probably has been prepping you …