Author: Stephanie Jones

Cross Channel Conversations
Relationships & Personal Growth

Customers Demand Cross Channel Conversations. Here’s How Brands Can Deliver

Nine in 10 customers expect brands to provide a seamless experience across channels and devices, according to the New Jersey Institute of Technology.  Right now, nearly 90 percent of customers think companies are failing at this endeavor. So how can brands send the right message, to the right person, on the right channel, at the …