Author: Stephanie Jones

"Crisis Management"
News

Identifying early signs key to crisis management, says Slateford Associate

Senior Associate at Slateford, Jess Alden, recently stressed the significance of identifying early warning signs to prevent corporate reputation crises. Successful crisis management, according to Alden, often relies on an ability to recognize threats early on. These warning signs might come through unusual customer complaints, negative press, or issues highlighted by employees. Proactively addressing these …

"Customer Bonds"
News

Top US brands owe success to customer bonds

The top 15 favourite brands in the United States, ranging from sprawling tech companies to everyday fast-food chains, owe their success to several factors. These include product quality, innovation, customer service, robust marketing strategies, and crucially, the ability to form a strong emotional bond with their customers.

Building a brand’s appeal isn’t a random process. …

telephone answering services
Advertising

Small Business, Big Impact: Why a Cheap Telephone Answering Service is Essential for Growth

In the bustling cityscape of Chicago, small businesses strive to make their mark amidst fierce competition. With limited resources and the constant pressure to keep up with larger enterprises, these businesses face unique challenges. The need to establish a professional image, provide excellent customer service, and maximize every opportunity is paramount. Fortunately, there is a …

"Fostering Presence"
News

WHVACR fosters female presence in trade skills

WHVACR, a nonprofit championing women in the Heating, Ventilation, Air Conditioning, and Refrigeration fields, are making significant strides to improve diversity and inclusion in these traditionally male-dominated industries. By combating stereotypes and working towards equity, they are supporting the progression of women in trade skill jobs.

Through a strategic collaboration with an internationally recognized firm …