Author: Pete Leibman

Career DevelopmentRelationship NetworkingReputation Management

Why And How To Wow Your Customers

World-class customer service is the best business development strategy of all-time.

When you exceed customers’ expectations, they will continue to buy from you, and they will tell their friends to buy from you as well. Renewals and referrals create a solid foundation for a profitable business.

When I worked for the NBA’s Washington Wizards, our …

Brand Yourself AsCommunication & NetworkingLifestyle & Habit BuildingRelationship Networking

The Fastest Way To Become An Expert On Anything

After failing my first major exam as a college student (note: it’s not wise to begin studying for an 8 am exam at midnight the night before), I decided to create a “studying process.” By using this process during the rest of my collegiate career, I survived college and was able to graduate from Johns …